Frequently Asked Questions

Everything you need to know about your Rails shopping experience.

What is the standard shipping timeframe?

We offer standard ground shipping which typically arrives within 3-5 business days. Expedited and overnight shipping options are available at checkout for faster delivery.

How do I initiate a return or exchange?

Returns are accepted within 30 days of purchase for items in original condition with tags attached. Simply visit our online returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed look or down for a tailored fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.

How should I care for my Rails garments?

To preserve the quality of our signature fabrics, we recommend following the specific care instructions on the inner label. Most of our silks and linens are dry clean only or hand wash cold.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.